In this day an age when customer service seems to be a dying thing, I wanted to take the time to commend you and your staff on a job well done. From the very beginning, Gene you were back quickly with answers and prices, Sherrie your customer friendliness is awesome and your staff talks about it! The guys last night were simply amazing. They were thorough, friendly, helpful and just down right fun! Their love for the company is obvious and they represent you guys very well on the road! On top of all of that, the product is incredible, but the thing that sold me on being a repeat M & P Amusement customer was your people and your care for the customer, so thank you, and job well done!
Pastor of Thrive Student Ministries
I have recently had the pleasure of doing business with M&P Amusement. I have only been in the arcade industry for a short while and have had nothing but problems, until I met Gene and his team. Gene made the experience enjoyable and fun. The process was flawless and executed to perfection. From the order of 7 machines to delivery. I won't order from anyone else again.
Thank you Gene and M&P
I recently purchased a skee ball machine from M&P Amusement and could not be more happy about this purchase. Their pricing is very reasonable not only for the equipment but for the custom graphics I had added it as well. Getting the unit to the desired location in my house required calling in a few friends but not that bad at all. The actual assembly of the unit took under 1 hour. Once assembled, the machine was giving an error message which I had no idea what it related to. In a bit of a panic not having this unit working for a large gathering that evening I quickly called M&P for some help (On a Saturday). Their technician quickly returned my call and walked me through the process of how to clear the error message I was getting. A hidden connection which had come loose during shipping needed to be re-connected. Problem solved. Nothing but complements on this unit from everyone who has seen it. I'll be seeing M&P for my next order on a shuffle board table soon.
I received the Kiss pinball machine and the cocktail table on Saturday. I want to let you know how nice the work is on the pinball machine and the signed back glass was a great surprise. Mike and Phil who delivered the machines were very professional and great guys. They took their time to answer all of my questions and were very polite. I was a little worried when there was a delay in getting the machine done but I have to say that you made the experience an overwhelmingly positive one. We had a Mother's Day picnic at our house and the kids and adults had a great time playing the machines. I will be ordering again from you in the coming months.
I highly recommend and was completely satisfied not only with the products but the service I received from M&P Amusement". I have purchased several products ranging from Shuffleboard to Time Crisis to Driving Machines and totally enjoyed each arcade game. First dealing with the main POC was totally accommodating and took care of working out a package for us as well as answering any technical support that we needed once we got home. Along with that the delivery guys were superb. They fixed, adjusted and set up arcade machines quickly and to our complete satisfaction. I highly recommend M&P to anyone interested in home or business arcade needs!
We recently purchased an Addams Family pinball machine from M&P Amusement. We visited the showroom a few months ago and saw the machine in its unrestored and inoperable state. Gene Goodman promised us that the machine would look like new when it was ready for delivery. M&P did not disappoint. The machine arrived on time and looks and plays fantastic. The guys who delivered and set up the machine were professional and we have been very pleased with every phase of the M&P Amusement purchase process.
If I can convince my wife that we need a third machine, I will go right back to M&P Amusement.
New Hope, PA
Back around Christmas of 2012 Bounce Magic was figuring on using a local vender for its game room. We found out that the vending company would not be able to supply us with games both in quantity and in the short time allotted. Our open date was only a month away! So we needed to purchase games Our upcoming second location would require about 30 pieces. We started the search to find games for sale. We tried many places and had many quotes for new and used and combinations of every type. While searching the internet in hopes for a company ready to be our One-Stop-Shop we came across M&P Amusements. We talked the first time on a Sunday afternoon which made for a great first impression with us. We then emailed a list of games and requirement to a great sales person named Gene. He asked many questions and assessed our knowledge before assuming anything about us. This was a very professional approach and was well received by us. After long talks and many emails we came up with a list of games. As time quickly approached the delivery deadline, we stayed in constant contact with Gene and many times it was Gene calling with updates about progress or checking with us about changes either we asked for or they needed to make based on availability of products. When the day came for delivery M&P Amusements showed up on site with a crew and ready to work. This crew was friendly, curious and very helpful to my staff with answering all questions. But the best part was that Mike showed his pride in the quality of the games he personally delivered. Mike is the owner of M&P Amusements and was on site to oversee this installation.
Bounce Magic is extremely happy with M&P Amusements quality and ability to deliver the games exactly as the said they could and did.
Timothy R. Wood
Co Owner of Bounce Magic